How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 314
Experience:  Training and Development at Scientifically Speaking
Type Your Mac Question Here...
Justin Johnson is online now
A new question is answered every 9 seconds

Invoice numbersandfor 18.47$ CAD jave been sent to my email

Customer Question

invoice numbers(###) ###-####and(###) ###-####for 18.47$ CAD jave been sent to my email account. These are items for which I have no knowledge and did not authorize.
JA: Have you contacted anyone about your account?
Customer: I tried accessing the apple-cancel-receipt224512 but am denied access
JA: Have you installed any updates recently?
Customer: yes software updates have been done in the last couple of weeks
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Mac
Expert:  Justin Johnson replied 10 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 10 months ago.

Have you actually seen these charges reflected on any of your credit or debit cards?

Customer: replied 10 months ago.
Expert:  Justin Johnson replied 10 months ago.

Then the e-mail is a scam. I would put it in your junk mail.

Thanks for working with me. Don't forget to rate my service! :)