How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 304
Experience:  Training and Development at Scientifically Speaking
Type Your Mac Question Here...
Justin Johnson is online now
A new question is answered every 9 seconds

My ipad is locked and I can't get it unlocked. Also how do

Customer Question

my ipad is locked and I can't get it unlocked. Also how do you dismantle having it lock??
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: ipadAir
JA: Have you installed any updates recently?
Customer: yes. the one this morning
JA: What troubleshooting have you tried?
Customer: a;ll I can do is try typing in the password, and obviously it must be the wrong one
JA: Anything else you want the Mac expert to know before I connect you?
Customer: just that I am very FRUSTRATED!
Submitted: 9 months ago.
Category: Mac
Expert:  Justin Johnson replied 9 months ago.

Hi! I am Justin. Please give me a few minutes to go over your question.

Expert:  Justin Johnson replied 9 months ago.

If you iPad need to be unlocked you will need the code. If you do not have the code you will need to restore it back to factory.

This is the link to the Apple Support page to restore back to factory.

Thank you for working with me! If you have any issue please reach back out to me. Please don’t forget to rate my service. :)

Related Mac Questions