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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 238
Experience:  Training and Development at Scientifically Speaking
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Model A1474 iPad. Asking for password. Don't believe we ever

Customer Question

Model A1474 iPad. Asking for password. Don't believe we ever set one. This is the first time one has been requested.
JA: When did you last reset your username and password?
Customer: Never
JA: Have you installed any updates recently?
Customer: Yes, my wife installed an update that was suggested. It was after that when a password ***** requested.
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Justin Johnson replied 8 months ago.

If you are unable to unlock the device with your pass code you will need to restore it back to factory. He is a link to the explanation of how to do this.

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