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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17648
Experience:  Over 16 years of computer experience, CISCO certified
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I want to reset my password on my old i phone 5 so i can

Customer Question

i want to reset my password ***** my old i phone 5 so i can loan it to my son ,whose is broken. i cant remember the apple id passwords . can yi
JA: When did you last reset your Apple ID or password?
Customer: no idea ,the phone im talking about is an old one off my last telstra contract
JA: Have you installed any updates recently?
Customer: no,when we install his sim its asking for id and pw,
JA: What troubleshooting have you tried?
Customer: .rang apple store brisbane and rang telstra
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no,just want the phone to be usable for my son
Submitted: 9 months ago.
Category: Mac
Expert:  Pete replied 9 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 months ago.

To reset your forgotten Apple ID password, simply go to:

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Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

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