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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have been trying to access my apple id account. Several

Customer Question

I have been trying to access my apple id account. Several time I have tried to answer my security questions and they keep bumping me off after the second one.
JA: When did you last reset your Apple ID or password?
Customer: Just now
JA: Have you installed any updates recently?
Customer: Yes the tacos Sierra but it wouldn't let me continue because i can't access my account
JA: What troubleshooting have you tried?
Customer: I just give up because i am not tech savvy
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I want to be able to transfer my "Notes" from my iPhone 6 to my Mac Air. How do I do this?
Submitted: 10 months ago.
Category: Mac
Expert:  Josh replied 10 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 10 months ago.

You mentioned that you were bumped off while answering the second security question -- What do you mean by "bumped off"?

Customer: replied 10 months ago.
Whenever I answer the second question it keeps telling me to "enter" when I already did it.
Expert:  Josh replied 10 months ago.

Do you mind if I try to reset it instead?