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When I try to video call a contact no video icon appears

Customer Question
next to his name whereas...
When I try to video call a contact no video icon appears next to his name whereas it does with all other contacts. When I call he can see me but I cannot see him
JA: What kind of computer do you have?
Customer: MAC
JA: Have you installed any updates recently?
Customer: Have version 7.37
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 1 year ago.Category: Mac
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Answered in 29 minutes by:
11/8/2016
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 488
Experience: Training and Development at Scientifically Speaking
Verified

It sounds like an issue with his computer not yours. Can he see himself on his mac when he launches FaceTime?

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Customer reply replied 1 year ago
HE hasn't got a MAC. He has Windows
Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

What app are you using to video chat?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 1 year ago

Please leave me feedback to know how your service was.

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Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 488
488 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

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