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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17337
Experience:  Over 16 years of computer experience, CISCO certified
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I am in the middle of a photo book and all of a sudden I

Customer Question

I am in the middle of a photo book and all of a sudden I received a box that says 'closing the library'. This has been going on for 2 hours. Now I am concerned the book I have worked on for many hours will be lost. How do I get rid of that box?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: El Capitan
JA: Have you installed any updates recently?
Customer: Yes.
JA: What troubleshooting have you tried?
Customer: I phoned apple and got a voice recording . I gave my serial no. and they said I don't have 24/7 coverage. then I went to get
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I don't think so thanks
Submitted: 8 months ago.
Category: Mac
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

If you still have the message box on the screen after this time then you will need to force-close the app and start it up again.

There is a chance that your photo book work may still be remembered after you restart the app.

If this happens frequently then you will need to run a repair on your photo library.

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