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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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How do I connect my iphone 4s to itunes? My iphone is

Customer Question

How do I connect my iphone 4s to itunes? My iphone is diabled and it says to connect to itunes,
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am not sure because I am helping my Dad with his iphone. His phone had a notice to update on 11-7-16 so he said ok and when done it asked for his Apple password. He tried a number of times to enter his password ***** success. (I think he tried too many times.) Now his phone just says: Iphone is disabled connect to itunes. I can't seem to get his phone to connect to itunes.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: why do you want me to minimize you?
JA: Have you installed any updates recently?
Customer: Yes, my Dad installed an update today on his iphone 4s. I don't know what the update version was.
JA: What troubleshooting have you tried?
Customer: I have only tried to to shut the iphone off and then turn it back on.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no.
Submitted: 8 months ago.
Category: Mac
Expert:  tyroneboman replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Do you have a computer available with iTunes software installed on it?

You can reply to me here by typing in the box below please.

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