How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 311
Experience:  Training and Development at Scientifically Speaking
Type Your Mac Question Here...
Justin Johnson is online now
A new question is answered every 9 seconds

I cannot be free of my old apple i phone 5!!! I don't know

Customer Question

I cannot be free of my old apple i phone 5!!!
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know what you mean by tat!!!
JA: Have you installed any updates recently?
Customer: I think that this morning they were talking of updating
JA: What troubleshooting have you tried?
Customer: My big problem is that although I have iphone 6 my old i phone 5 continues being part of my account. I friend of mine tried t buy the phone 5 from me and now she tells me that I have to delete everything, my own stuff, from that i phone 5 but WE are not able to.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think that the person who sold me the i phone 6 didn't do a good job , in fact I fell that he did it on purpose
Submitted: 9 months ago.
Category: Mac
Expert:  Justin Johnson replied 9 months ago.

It can be deleted on

Expert:  Justin Johnson replied 9 months ago.

Please leave me feedback to know how your service was.

Related Mac Questions