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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 314
Experience:  Training and Development at Scientifically Speaking
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I can not cancel or un lock my phen it has the Select a

Customer Question

i can not cancel or un lock my phen it has the Select a network window open no networks are showing it will not respond to cancle my touching the screen i can not anser incoming calls or turn the phone off
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: latstest version i guess
JA: Have you installed any updates recently?
Customer: phone 6
JA: What troubleshooting have you tried?
Customer: no i had a phone call hit the red button to hang up and the select network window pop up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no just need my phone to work
Submitted: 10 months ago.
Category: Mac
Expert:  Justin Johnson replied 10 months ago.

Is you touch working at all?

Expert:  Justin Johnson replied 10 months ago.

Please leave me feedback to know how your service was.