Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I used to have File Macker on my hard drive before my son

Customer Question
gave a new Mac...
I used to have File Macker on my hard drive before my son gave a new Mac , now its gone. need it***@******.***
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 18 minutes by:
11/7/2016
Mac Support Specialist: GeekGal, Computer Support Specialist replied 1 year ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,403
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi Richard! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. In order to best help, I'll need to ask a couple of questions.

1) I'll need your exact version of OSX. From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”. Please let me know what you see there.

2) I'll need to know the version of Filemaker that you previously had.

3) I need to know if you still have your old computer or not. The proper procedure is to deactivate Filemaker on an existing computer so you can activate it on a different one. If you do not still have your old computer and your registration info , I can have your information resent to you, but it may take up to 24 hours.

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,527 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm getting a recurring message sh:: no such file or
I'm getting a recurring message sh : : no such file or directory. It is bothersome . when I search for information I get to information that is well beyond my level of understanding. I don't like it. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Apple Mail: Mail found an existing mailbox named Outbox;
Apple Mail: Mail found an existing mailbox named Outbox; this mailbox is reserved for Mail … read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
26 satisfied customers
Trying to find information about converting my FileMaker Pro
trying to find information about converting my FileMaker Pro 7 database to Microsoft Access, and if it can be imported. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Safari can't open the page “localhost:16001/admin-console
Safari can't open the page “localhost:16001/admin-console because Safari can'y connect to the server “localhost” … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have a desktop iMac (2.16 GHz processor, Intel Core Duo,
I have a desktop iMac (2.16 GHz processor, Intel Core Duo, 1GB 667MHz DDR2 SDRAM, using OSX 10.6.8), bought used in 2009 with the then most recent OS, but no disks. The system I'm currently using can … read more
Mike
Mike
Mac Medic
8,527 satisfied customers
I used to have File Macker on my hard drive before my son
I used to have File Macker on my hard drive before my son gave a new Mac , now its gone. need it***@******.***… read more
GeekGal
GeekGal
Computer Support Specialist
1,403 satisfied customers
Ashik, On one of my elderly relatives' computers, he is
Hi Ashik,On one of my elderly relatives' computers, he is still using XP, where he has AVG AntiVirus Free Edition and where he uses one Gmail account (which he accesses via Mozilla) and where he also … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
IBooks stopped opening some of my books I used to open and
iBooks stopped opening some of my books I used to open and read recently … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I'm having issues connecting to my Filemaker Server... I get
I'm having issues connecting to my Filemaker Server... I get the error "127.0.0.1 not responsive". I uninstalled and reinstalled FM Server, and get the same issue.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Mac computers and training. I use PC's but need to have
Mac computers and training. I use PC's but need to have and use the MAC platform also. Can you tell me where I go to learn File Maker Pro and other Mac programs and where I can find to buy an inexpens… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I am trying to find a reason that a Mac Mini would no longer
I am trying to find a reason that a Mac Mini would no longer read burned CDs. They are readable if I plug in an external SuperDrive and readable on my laptop.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Why will my Excel, which is part of Office: Mac 2008, not open?
Why will my Excel, which is part of Office: Mac 2008, not open? I have reinstalled the software to no avail.… read more
Mike
Mike
Mac Medic
8,527 satisfied customers
Cannot open microsoft word message says "microsoft word quit
Cannot open microsoft word message says "microsoft word quit unexpectedly. I have an Imac OS X. I tried to reinstall Office: MAC 2004 but same error message comes up and cannot run.… read more
Mike
Mike
Mac Medic
8,527 satisfied customers
Hello Entourage (Office for Mac 2004) has stopped opening.
Hello Entourage (Office for Mac 2004) has stopped opening. I get the opening chime, then just a blank screen and the dreaded rotating beachball. I have an Intel iMac running Snow Leopard. I also have … read more
Mike
Mike
Mac Medic
8,527 satisfied customers
Ive got a macbook, a new one (bought in Dec.) Even since
I've got a macbook, a new one (bought in Dec.) Even since I downloaded 10.5.7 earlier in the week (and a few other things, incl. iphone 3.0) I can't print in Quicken or word, can't go into in layout m… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
We utilize a Mac-Mini with OSX 10.4.5 as a server in our business
We utilize a Mac-Mini with OSX 10.4.5 as a server in our business running Filemaker Pro Server 5.5 software which supports 10 workstations utilizing a Filemaker solution as our primary business softwa… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
Is there a way to script a scanner to get image into filemaker
Is there a way to script a scanner to get image into filemaker? I need to do it with just one button.… read more
Daniel
Daniel
District Technology Specialist
Bachelor's Degree
74 satisfied customers
I have the student version of office 08, is it possible for
I have the student version of office 08, is it possible for me to do a mail merge from an excel file?… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x