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Hello. I would be delighted to assist.
Speaking of which, it would be easier to assist you if I had some more concrete, actionable information: all I see is that IT says , "could not save . . ." What, precisely, is IT? What program or application or system or module are we discussing?
Also, the PRECISE diagnostic message would be invaluable. "Could not save because of a program error" is clearly not what it said.