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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 17397
Experience:  Over 16 years of computer experience, CISCO certified
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Im having trouble with logging into my itunes on my ipad. I

Customer Question

Hi my name is ***** ***** im having trouble with logging into my itunes on my ipad. I had to change the password ***** now I cant get into anything Its not sending me an email to my hotmail to retieve or make another password.
JA: How long have you had this issue with your Hotmail account?
Customer: not for to long I made another one up for my ipad once I learnt how to use it, a mate set it up with all his stuff and then helped me to work the iped I changed it
JA: Have you installed any updates recently?
Customer: yes last night I updated my Ipad, like I always do when it needs it. but this time its not working right did i do something wrong
JA: Anything else you want the computer expert to know before I connect you?
Customer: just to help me work this out, im 45 and very new to the inter net. im with iprimus for home nbn
Submitted: 8 months ago.
Category: Mac
Expert:  Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 8 months ago.

Have you tried resetting your account at

If so, and you aren't receiving the email to your Hotmail account, check in the junk or spam email folders.
Let me know if you find it there?

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question, do you need any further assistance?