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Hello! My name is*****I am a certified computer professional who will assist you.
There is a way to reset the password ***** your Mac computer. I can provide the instructions for you to follow, so you don't need to go to the Apple store.
Let me know if that is fine with you.
Sure, no problem. I can provide the text instructions for you. You can ignore the prompt for a secure remote assistance.
Do you know which OS X version is installed on your Mac computer?
Thanks! Hold on while I prepare the instructions...
I forgot to ask - do you have a OS X 10.5 installation disk with you?
Actually, don't worry - resetting a password ***** be done without a OS X 10.5 installation disk. Since the instructions involve using the Terminal and typing the exact commands, I decided it would be easier for you if I just provided you with video instructions. That way you can see exactly what needs to be done. So, use your working Dell computer and visit this link below and follow the instructions:
That should help you with the password ***** In case you encounter a problem, I am here to help you further. Just let me know.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
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