Ask Mac Questions and Get Answers from Experts ASAP
Hello,I am the person that will be helping you today.
Which version of Windows are you running on the computer?
I will be standing by, looking forward to your response.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
$5 was the deposit. It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.
Thank you for the update. After you click the Accept this Offer button, the remote link will be posted here.
The original charge is $30. You were charged the $5 in the beginning as a deposit. Once I responded, you were charged the remaining $25. This remote fee is there because it takes more of my time to do the remote.
I will send up the refund request for you.