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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Suddenly stopped working. It shows the Apple and that is

Customer Question

suddenly stopped working. It shows the white Apple and that is all. I cannot use any button other than the
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I had loaded the latest available version. It's automatic when a new iPhone5 version comes on.
JA: Have you installed any updates recently?
Customer: the version on my wife's is iOS 10.11
JA: What troubleshooting have you tried?
Customer: pressing the top of the phone button and at the same time the fund button on the bottom
JA: Anything else you want the Mac expert to know before I connect you?
Customer: It charges but gets very hot
Submitted: 9 months ago.
Category: Mac
Expert:  Kris R replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 9 months ago.

Could you tell me the mac book serial number?

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