How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

My ipad will lock up while playing a game and then quits

Customer Question

my ipad will lock up while playing a game and then quits game
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: where do I find that info?
JA: Have you installed any updates recently?
Customer: not that I know of
JA: What troubleshooting have you tried?
Customer: I usually do that when it notifies me about updates
JA: Anything else you want the Mac expert to know before I connect you?
Customer: sometimes my screen goes blank
Submitted: 8 months ago.
Category: Mac
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPad until you see the apple logo then release.

Let the iPad restart and when it now operates correctly.

Let me know the results please.

Related Mac Questions