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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the email address?
You can reply to me here by typing in the box below please.
Yes, try this please.
Open Apple mail preferences. Click on the Mail menu then select Preferences. Select the Accounts tab then select the email account, then update your password.
In Entourage for Mac, on the Tools menu, click Accounts >
Choose your account
On the Edit Account page change the password.
Open Entourage and then click "Entourage" from the menu bar. Select "Account Settings" from the drop-down menu to open the Accounts window.
Click the "Mail" tab and double-click on your email account in the box below. The Edit Account window opens.
Click the "Account Settings" tab and locate the Password ***** in the Receiving Mail section.
Replace the entry in the password ***** with a new password. Click "OK" to save your changes and set your new Entourage password.
you can make sure that you are entering the correct password. Go to iCloud.com and sign in.