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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have no storage and bought more storage and it is still

Customer Question

I have no storage and bought more storage and it is still saying I have zero storage despite purchasing a lot of it? Therefore I am unable to get my email or take a picture etc. Please help
JA: Just to clarify, what email service provider are you using?
Customer: AT&T and I went in there and they said it was not a carrier problem but an Apple issue.
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: None other than purchase storage which despite purchasing is not showing on my phone.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 10 months ago.

I assume this is an iPhone? Go to Settings / General / then About.... What is listed next to Capacity and Available?

Expert:  Mike replied 10 months ago.

Do you still need help?