How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

We recently got an airport express for our household, and it

Customer Question

hi. we recently got an airport express for our household, and it while it seems to increase range and speed when it stays on, it frequently starts cycling, not ure if i should use the airport utility, as apple says it isn't really compataible with sierra. we have a pretty big range of devices, the newest being a 2016 mackbook pro and the oldest a powerbook g4. mostly we use the new mackbook pro, our iphones, a 7 and an SE, an airbook 2010 and an imac 2009. so i guess my question is, is the airport going to be helpful with that variety? and if we coose to focus on just our laptops ans phones, what set up should we use?
JA: How much experience do you have with this particular machine?
Customer: the airport express? none
JA: Have you installed any updates recently?
Customer: we installed sierra on everything it suggested
JA: What troubleshooting have you tried?
Customer: well, originally i was using the airport utillity, but then i read that for sierra it no longer worked
JA: Anything else you want the Mac expert to know before I connect you?
Customer: also just wondering that sierra might not be the best os for our older macs
Submitted: 11 months ago.
Category: Mac
Expert:  Kris R replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 11 months ago.

Is the range the issue you are having?