Connect one-on-one with a Mac expert who will answer your question
Expert avatar
Mike, Mac Medic
8,574 satisfied customers
Over 20 years IT experience with Apple computers in publishing, marketing and design.
Pearl avatarPearl Wilson, Assistant
8 Mac Support Specialists are Online Now

Have a Mac question? Ask Mac experts online now.

Verified Mac experts are online around the clock and ready to answer your question online or by phone. 
Related Mac questions
Forgot my apple iCloud password and I think I put my iPhone
Forgot my apple iCloud password ***** I think I put my iPhone account in my iPad … read more
Lakshman Wogmode
Lakshman Wogmode
BCA
140 satisfied customers
Some incoming calls go straight to voice mail. There is
Some incoming calls go straight to voice mail. There is padlock symbol top centre of the screen. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
15,935 satisfied customers
My gmail on com does not have same info as my iPhone losing
my gmail on com does not have same info as my iPhone losing calls and info … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
2,059 satisfied customers
I have a macbook pro-13 2015 which apparently doesnt light
I have a macbook pro-13 2015 which apparently doesnt light up. Upon pressing the power button, theres a sound of the "chime", and the macbook charges up too. Also i have noticed that upon starting, th… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
4,435 satisfied customers
I want to cancel my iTunes with apple, 2017, Whr, when I go
when I go into it it won't let me remove the old credit card that is posted… read more
Amaresha K
Amaresha K
BE
367 satisfied customers
How can I unlock an iPad that I forgot the Apple ID that was
How can I unlock an iPad that I forgot the Apple ID that was used to set it up? … read more
Tarun Diwakar
Tarun Diwakar
Bachelor of computer application
225 satisfied customers
I bought an iPhone 8 last Friday and mistakenly enabled it.
I bought an iPhone 8 last Friday and mistakenly enabled it. I have gone through the steps to disable it and my iPhone says it is off. But I still must enter code when I start using the iPhone. Please … read more
Divyansh Pagaria
Divyansh Pagaria
Bachelor's Degree
578 satisfied customers
Is there a way to keep the USB ports on my MacBook Pro on
Is there a way to keep the USB ports on my MacBook Pro on all the time? I would like to plug my phone in to charge while the lid is closed in my backpack and I can't do that for some reason.… read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
2,493 satisfied customers
I just bought a MacBook Air the 2017 version and message nor
hello, I just bought a MacBook Air the 2017 version and message nor FaceTime will allow me to log in no matter what I do … read more
Tarun Diwakar
Tarun Diwakar
Bachelor of computer application
225 satisfied customers
Can"t remember password and can't figure how to reset.
Can"t remember password ***** can't figure how to reset … read more
Rahul V
Rahul V
Bachelor of Computer Application
190 satisfied customers
Help with a universal password for my iPhone and my imac pro
Help with a universal password ***** my iPhone and my imac pro computer … read more
Inamul Islam
Inamul Islam
Technical Expert
B.Tech
79 satisfied customers
I suddenly am unable to receive hotmail messages. It says
I suddenly am unable to receive hotmail messages. It says that I am above the storage limit. But when I try to delete emails in junk and bigger files they continue to reappear … read more
Pradeep Kumar S
Pradeep Kumar S
Bachelor's in Computer Application
404 satisfied customers
There is nothing wrong with my Apple device as such but the
There is nothing wrong with my Apple device as such but the full deck solitaire - canfield 1 card turn has just frozen on the screen and I can't get it back. Is this chat going to cost me any money or… read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
2,493 satisfied customers
I have an iPad and it's locked and wants activation lock and
Hi I have an iPad and it's locked and wants activation lock and I have forgot the Apple ID it was set up with … read more
VanHilton M
VanHilton M
Computer Technician
Bachelor of Science and Information Technology
717 satisfied customers
I made a donation on behalf of Ayers how does he get his
I made a donation on behalf of David Ayers how does he get his money … read more
Rennan Lui
Rennan Lui
IT Engineer Specialist
Computer Science
1,844 satisfied customers
I have a second account that is old and I want to delete it.
I have a second account that is old and I want to delete it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
15,935 satisfied customers
I have a new iPhone. I have been unsuccessful in connecting
I have a new iPhone. I have been unsuccessful in connecting the mail app on it. What should I do? … read more
Ashik
Ashik
Master's Degree
10,097 satisfied customers
Forgot my password. Getting into Apple Security Update. Dont
Forgot my password JA: What exactly are you having trouble accessing? Customer: Getting into Apple Security Update JA: When did you last change your password ***** Apple ID? Customer: Dont remember JA… read more
Alex Royce
Alex Royce
812 satisfied customers

How to get the help you need with your Mac


JustAnswer connects you with certified Mac Experts who possess the right background for providing the highest level of assistance. Experts are available 24 hours a day, and they will communicate you based on the timing and methods that work best for you.


To make sure you get the Mac computer guidance you need as soon as possible, have the following information ready when you reach out:


  • The operating system (OS) you're currently running
  • The symptoms you're experiencing
  • The length of time you've had the issues
  • Any new error messages you've noticed
  • Any troubleshooting you've already attempted on your own

This information will help the Expert answer your question efficiently and accurately.