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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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An upgrade was available I tried get it and it was taking to

Customer Question

an upgrade was available I tried get it and it was taking to long so I tried to restart the phone. its blank
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: don't kno
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: cant try any
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Are you having issue with your Apple iPhone?

When you press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, does the Apple logo appears on the screen?

Please reply at the box below. Thank you,

Expert:  Viet - Mac Tech replied 8 months ago.

Do you also have the iTunes program on a Windows or Mac computer? If yes, can you open the iTunes program on the computer, then connect your Apple device to the computer, then check?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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