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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My laptop updated to windows 1 (automatically) and the

Customer Question

Hi David. My laptop updated to windows 1 (automatically) and the iTunes won't work, I did lost most of my office app during the download which I have back now, however the iTunes won't download. I keep getting an error. I need the iTunes quite urgently because I updated my phone software using wifi & I need to then link it onto my iTunes in order for my information (contacts, etc.) to be retrieved back onto my phone Currently the phone is working, however, I don't have contacts (saved contacts).
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Windows 10 on a Dell
JA: Have you installed any updates recently?
Customer: Yeah, on Monday
JA: What troubleshooting have you tried?
Customer: Honeslty Pearl, I don't know how to answer that question. I don't know if it's safe to say none and maybe request your help in getting the matter resolved Ive downloaded office 2013 today for work purposes
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Are you directing me to another department? Honestly, that's the only problem I am having currently with my iTunes, the fact that they won't download... I need them to download so I can have my information back
Submitted: 11 months ago.
Category: Mac
Expert:  Kris R replied 11 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 11 months ago.


Do you have any security software running?



Customer: replied 11 months ago.
Hi Kevin,I don't think I do
Customer: replied 11 months ago.
Does the iTunes work on windows 10?
Expert:  Kris R replied 11 months ago.

OK - iTunes is compatible fully with Windows 10.

Could I connect remotely and have a look?

Customer: replied 11 months ago.
Unfortunately I do not have the R510 which is required, I still require the full deposit as stated. Is there a link you could send to me so I can get assistance quicker?
Expert:  Kris R replied 11 months ago.

I can connect right now and resolve If you wish.

Customer: replied 11 months ago.
can you not just give me a link to resolve the issue?
Expert:  Kris R replied 11 months ago.

I could be many things, we can go through them If you want:

  • Security Software - could be blocking the download
  • .NET Latest not installed
  • No shared resources
  • Corrupt previous install of iTunes that needs updated to a new version first
  • ...

Would you like to go through them?

Customer: replied 11 months ago.
No, may I please get my refund. Thanks
Customer: replied 11 months ago.