How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I cannot unlock my phone. I do not koww thr passcode, i was

Customer Question

i cannot unlock my phone. I do not koww thr passcode
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i was required to put in a oasascode after my update last
JA: Have you installed any updates recently?
Customer: yes last night
JA: What troubleshooting have you tried?
Customer: not yet
JA: Anything else you want the Mac expert to know before I connect you?
Customer: s locked
Submitted: 11 months ago.
Category: Mac
Expert:  tyroneboman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. What is the model of your phone please?

You can reply to me here by typing in the box below please.