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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2867
Experience:  worked as a Tech support Associate for Apple products
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Its my iPhone 6 I did the update and now it is stuck in the

Customer Question

its my iPhone 6 I did the update and now it is stuck in the iTunes screen
JA: What kind of computer do you have?
Customer: dell
JA: Have you installed any updates recently?
Customer: on my phone or computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I already did that last night and no one answered
Submitted: 9 months ago.
Category: Mac
Expert:  Vinod Menon replied 9 months ago.
Hi
Sorry to hear about your issue :(
Did you mean your iPhone is now showing a USB cable and an iTunes logo?
Thank you
Vinod
Customer: replied 9 months ago.
Expert:  Vinod Menon replied 9 months ago.
Unfortunately the only way to get out of it is to restore the iPhone. Do you have a computer with iTunes installed? If you do, open iTunes in the computer and connect the iPhone to the computer. Now, on the iPhone, press and hold the power button and home button together for 10-30 sec. your computer should now give a message that it has detected an iPhone in recovery mode and needs to be restored. Restore the phone now
Let me know if you find any difficulty

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