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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Trying to print an excel spreadsheet and all I get is blank

Customer Question

Trying to print an excel spreadsheet and all I get is blank page out of the printer
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra 10.12.1
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none really
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Mac
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 months ago.

Please tell me if the printer gives you a blank page only when printing from Excel, or you get a blank page when printing any other document? If you haven't already, please try to print one text (Word) document and one picture.

Let me know the results.

Customer: replied 9 months ago.
Prints word fine. and generally prints simple excel sheets fine as well. From time to time it won't print a selection on a large spreadsheet.
Customer: replied 9 months ago.
I'm not sensing you have a quick answer so this isn't going to work. Please refund and cancel
Expert:  IT Miro replied 9 months ago.

I need time to read your reply and provide an answer.

Customer: replied 9 months ago.
Just responded on phone. This is not working fast enough. Cancel and refund my money
Expert:  IT Miro replied 9 months ago.

Also, I need to fully understand the problem before I could give you an answer.

If you don't want to continue using this chat mode, I can offer a secure remote assistance and help you with the problem. That will allow me to see the problem myself - the same way as you do, so I won't need to ask you more questions about the problem.

Would you like to proceed with a secure remote assistance?

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 9 months ago.


Let me know if you were able to receive my messages.

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