Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Powerpoint 16. Had an open file that had been saved. Power

Customer Question
was lost. When I rebooted...
Powerpoint 16. Had an open file that had been saved. Power was lost. When I rebooted Powerpoint, I figured auto recover would help me out, but it didn't. Then I went to "recent" and the file was listed there, but when I tried to open it I got a "the file has been moved" message. Have already looked in the user / library section and there are no saved files. This was many hours of work and it was saved with a regular save -- now it's gone. Nothing in deleted files either. Got any suggestions?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng? I'm trying to find the right Mac Technician for you right now. As soon as they are ready, I will let you know. Have you installed any updates recently?
Customer: Thank you. Running El Capitan on an iMac, new model.
JA: What troubleshooting have you tried?
Customer: Beyond looking in the library folder in the application support area where the auto recover files are supposed to be saved, not much. Obviously I tried to search in spotlight but the file doesn't show up.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I think that should do it.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
10/31/2016
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
Experience: Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
Verified

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Ask Your Own Mac Question
Customer reply replied 1 year ago
Thanks, Alex.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

If you open PowerPoint up again.

YOu might be able to see the recently saved or recently opend files.

Ask Your Own Mac Question
Customer reply replied 1 year ago
Did that. It was listed under recently saved. I tried to open it. It said "file has been moved". I searched with spotlight, the file does not exist anyplace. It no longer pops up under recently saved.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

Im looking for this option, as you arent using the regular version of Powerpoint......your using powerpoint for MAC.

.

PP is a microsoft program.....and Apple and microsoft......are...well...enemies.....lol.....or direct competitors.

The fact that microsoft even made a Mac version of their office tools.....is quite unique to begin with.

.

So.....did you save the file to a cloud or network drive?

Ask Your Own Mac Question
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

okay....you already know......did you save the file to a cloud or network drive?

whee did you initially save the file?

Ask Your Own Mac Question
Customer reply replied 1 year ago
The file was saved to the local hard drive. It was initially saved last Friday, before I left for the weekend.I am aware that Mac pushes keynote but until this version of PP there's never been an issue with location an auto recovery file. If they stopped having the autosaves, that's on MS not Apple.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

A file (which had already been saved) was open.....power was lost......file is not located.

Ask Your Own Mac Question
Customer reply replied 1 year ago
The computer was left on until the power outage which occurred sometime over the weekend. There should have been an autosave somewhere along the line.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

yeah.....not only that.....but the file should also still be there, that was originlaly saved.

.

did you have a backup done in that same span of time?

Ask Your Own Mac Question
Customer reply replied 1 year ago
Nope.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

There is a recovery tool for power point files (PPT) that is availabale for mac.

Care to try it?

Ask Your Own Mac Question
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago
Ask Your Own Mac Question
Customer reply replied 1 year ago
I tried "Wondersave" and it said it was going to take 99 hours to search the drive...is this like that?
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

ive never used Wondersave.....so....i dont htink so.

I mean its going to take time to search the drive......thats a given.....no way around that.....but 99 hours.....seems a bit excessive.

How big is the drive?

Ask Your Own Mac Question
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

the drive has to be searched, so yeah that is similar.....i dont know how else you find things without searching....lol

Ask Your Own Mac Question
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 1 year ago

Let me know what your results are.

also please take a moment to rate, at th etop of the page.....as that is how we get credit for helping you.

Thank you.

Ask Your Own Mac Question
Ask Quiksilver07070 Your Own Question
Quiksilver07070
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
793 Satisfied Customers
Experience: Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.

Quiksilver07070 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Have to give a presentation. It is on Keynote. Just informed
have to give a presentation. It is on Keynote. Just informed that I have to use the projector system in classroom requiring me to place my Keynote on a flash drive and use their system. Can I do that … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
How do I access "reading view" in Powerpoint Version 15.41?
How do I access "reading view" in Powerpoint Version 15.41? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I have a Mac with Microsoft ( word, powerpoint Excell and
I have a Mac with Microsoft ( word, powerpoint Excell and Outlook)I need to upgrade to outlook 2016. I am having problems as I don't remember my microsoft log in password Help … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have a PowerPoint file on USB key, but don't have the PP
I have a PowerPoint file on USB key, but don't have the PP app on my laptop to make revisions to the file. Do I need to acquire/download software to access the file? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I cakn't open my Keynote. I made a power point with 100
I cakn't open my Keynote. I made a power point with 100 slides. It worked last night but not today. … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Mac and I have to send a presentation PowerPoint
I have a Mac and I have to send a presentation PowerPoint and it's required to see speaker notes with audio … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I have a new powerpoint icon on my mac and it is asking me
I have a new powerpoint icon on my mac and it is asking me to subscribe to office 365. I can't access any of my files. What gives? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have an iMac computer with Microsoft Word, Powerpoint,
I have an iMac computer with Microsoft Word, Powerpoint, Outlook & Excel. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
HOW TO SAVE KEYNOTE SLIDES. IMAC. SINCE STARTING TO USE
SINCE STARTING TO USE KEYNOTE THE FIRST TIME LAST WEEK. SAVING IT UNDER THE "FILE" HAS NOT BEEN SUCCESSFUL. IT IS "SAVED" ? TEMPORARILY UNDER "RECENT ADDITIONS … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
219 satisfied customers
I have problem with powerpoint 2016 for mac. Yesterday. I
I have had 2 chat sessions with your tech. The problem still continues:( … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
Not sure how to download a a you tube video into keynote.
Not sure how to download a a you tube video into keynote. Confused by online tutorials. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
145 satisfied customers
ARGH! Emergency. Need to recover a powerpoint I was working
ARGH! Emergency. Need to recover a powerpoint I was working on. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
38 satisfied customers
I need to insert multiple photos from Photos to a Keynote
I need to insert multiple photos from Photos to a Keynote presentation without all the photos ending up on one slide. … read more
Jon
Jon
Bachelors Degree
482 satisfied customers
I just finished a powerpoint presentation in mac, exported
i just finished a powerpoint presentation in mac, exported it to a mp4 file to post on you tube, but you can't hear my narration. How can I fix it? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I have a keynote presentation that I can't close. I have
I have a keynote presentation that I can't close. I have force quit Keynote a number of times but each time I reopen keynote this presentation springs up. There is no red cross in the top left hand co… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have a Powerpoint presentation in my Dropbox which is
I have a Powerpoint presentation in my Dropbox which is viewable on my iPad. I want Keynote to recognize this file and be able to show it in Keynote. … read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
I have a dated '09 Keynote application in which I've created
I have a dated '09 Keynote application in which I've created a 10 minute slideshow. I'm using a musical sound track from the beginning that I want to fade out at 1:46 of the presentation. Is this doab… read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
I need vertical titles in Keynote, but cannot find a
I need vertical titles in Keynote, but cannot find a resource for help. The text needs to be vertically stacked, but each letter in normal orientation (not rotated 90 degrees). any ideas? … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x