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M trying to access my gmail at google and I have typed in my

Customer Question
password ***** I have had...
m trying to access my gmail at google and I have typed in my password ***** I have had for years and it said it is wrong.
JA: How long have you had this issue with your Gmail account?
Customer: Just noticed it, but I have not accessed gmail for awhile.
JA: Have you installed any updates recently?
Customer: Just the Mac security ones that pop up.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just need to get to my Google account
Submitted: 1 year ago.Category: Mac
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Answered in 5 minutes by:
10/31/2016
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 41,036
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you tell me please how long ago you signed into your gmail account?

Let me know please

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Customer reply replied 1 year ago
It may have been 6 months or so.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

Thank you

Can you click on my link below

https://www.google.com/accounts/ForgotPasswd

Follow the steps and reset your password

Tell me if you can then sign in please.

Let me know the results.

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Customer reply replied 1 year ago
It is not accepting my cell number
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

What is the exact message it gives?

And do you see other recovery options listed there?

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Customer reply replied 1 year ago
The number you entered is incorrect Try again
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

ok, do you see other recovery methods available there?

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Customer reply replied 1 year ago
it asked what year and month did I create the google account . Not sure, many years ago.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

ok, can you try your best to guess please?

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Customer reply replied 1 year ago
Actually, I tried another question. It said type in my email and they would send me a verification code which I typed in and then it said it could not verify right now and disconnected me from google.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

ok, it means the email is not what was originally set

Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Gmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Google states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Google has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Google, their policies, or the situation itself.

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Customer reply replied 1 year ago
Do I have to set up a new account to get back in?
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

No, you wont be able to get back in.

You can use the new account moving forward but you will not be able to get back into the old account again.

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Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 41,036
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Experience: IT Engineer for over 15 years

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