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My mail won't open, I think it is osx, not sure, I know it

Customer Question
My mail won't open JA: What...
My mail won't open
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I think it is osx, not sure, I know it is a 64 inch screen? I was mucking around with ITunes last night and I may have mucked the settings up
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Ive gone into Finder etc and console to try and unlock it,
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No, Im not computer smirk with this as my son usually does this an he has moved away!!!
Submitted: 1 year ago.Category: Mac
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Answered in 5 minutes by:
10/31/2016
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 41,032
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you tell me please, what exactly happens when you try to open Mail on the Mac?

Please let me know.

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
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