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Mike, Mac Medic
Category: Mac
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Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iphone is not open asking password, before 2 weeks ago,

Customer Question

my iphone is not open asking password
JA: When did you last reset your username and password?
Customer: before 2 weeks ago
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: my phone not power on
JA: Anything else you want the Mac expert to know before I connect you?
Customer: screen is white
Submitted: 8 months ago.
Category: Mac
Expert:  Viet - Mac Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is your iPhone asking for an Apple ID password, or a passcode, or Wi-Fi / wireless password, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Mac Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is your iPhone asking for an Apple ID password, or a passcode, or Wi-Fi / wireless password, etc.?

- Does your iPhone show something like this "This iPhone is currently linked to an Apple ID (a*****@icloud.com), (or [email protected]****.com), etc.. Sign in with the Apple ID that was used to set up this iPhone." If yes, what is the email address or part of the email address the iPhone is showing?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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