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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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ICloud cannot get or change I cloud name or password cannot

Customer Question

iCloud cannot get or change I cloud name or password ***** send photos up pops cannot send with server crane or sumo comcast net.. comcast rep worked close to 2 hours gave up and said call apple
JA: When did you last reset your username and password?
Customer: I do not know, or remember, if i ever did. problem started when went from I photo to I out
JA: Have you installed any updates recently?
Customer: I think that I did but do not remember. how do I change my user name and /or password ***** get I cloud to allow my sending photos
JA: What troubleshooting have you tried?
Customer: Had a comcast rep here working with my Mac for two hours, he gave up
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Yeah I am not too computer savvy and 86 years old. would like to go back to two oatmeal boxes with waxed string!
Submitted: 10 months ago.
Category: Mac
Expert:  John T. F. replied 10 months ago.

Hello! My name is***** will work diligently to provide accurate advice and information.

Expert:  John T. F. replied 10 months ago.

Can you tell me the exact version of OS X you are currently running, please?

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.