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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot remember the key chain password for my Mac air and

Customer Question

Hi Mike, I cannot remember the key chain password ***** my Mac air and have been locked out. What is the procedure to get it back?
JA: How much experience do you have with this particular machine?
Customer: Less than a year old - bought at the Apple store and basics only
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: I have tried all the passwords I have used on all my devises - I cannot get passed the local key chain
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I am on my wife Mac pro at this time trying to get a handle on this - I cannot access anything on my mac
Submitted: 10 months ago.
Category: Mac
Expert:  Kamil Anwar replied 10 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks