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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Can't sign into my ipad, Really????? It is an iPad Air, Just

Customer Question

can't sign into my ipad
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Really????? It is an iPad Air
JA: Have you installed any updates recently?
Customer: Just started to use it -- was charging it and tried to get in. Wouldn't accept my e-mail address said I needed an apple account. Went through those steps and still didn't work. I have now created a new e-mail address. Birthdate:1/5/52 --get the picture?
JA: What troubleshooting have you tried?
Customer: Restarting Ipad and used a different e-mail account
JA: Anything else you want the Mac expert to know before I connect you?
Customer: All of this is a giant leap for this baby boomer.
Submitted: 11 months ago.
Category: Mac
Expert:  tyroneboman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the Apple ID?

You can reply to me here by typing in the box below please.

Customer: replied 11 months ago.
where would I find that?
Customer: replied 11 months ago.
I have no apple id and can't seem to set one up
Customer: replied 11 months ago.
My device is at home
Expert:  tyroneboman replied 11 months ago.

there should be one that comes up on the activation screen. If it doesn't we can restore it.

Customer: replied 11 months ago.
My device is at home how can you connect it?
Expert:  tyroneboman replied 11 months ago.

that is only an additional service option. We can't use it in this case.

Follow these steps when you have the iPad with you.

1. Connect iPad to your computer.

2. Select iPad in the iTunes sidebar, then click the Summary tab.

3. Click “Check for Update.” iTunes tells you if there’s a newer version of the iPad software available.

4. Click Restore. Follow the onscreen instructions to complete the restore process. When restoring, it is recommended that you back up iPad when prompted. When the iPad software has been restored, you can choose to set up iPad as a new iPad, or restore your music, videos, app data, and other content from a backup.

Expert:  tyroneboman replied 10 months ago.

did that work for you?