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I'm sorry about the issue. Is it asking for the Wi-Fi / wireless passphrase/key/password? Or is it something else?
What is the model of your Internet modem/router device?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,