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tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9794
Experience:  Computer specialist.
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I unfortunately seem to have lost my dead iPhone within

Customer Question

Hello! I unfortunately seem to have lost my dead iPhone within where I am. I seem to have already gotten the answer to my question of whether or not it can still be tracked. But thank you
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I am an iphone 5s, but I am not so sure as to the updated software
JA: Have you installed any updates recently?
Customer: I believe so, within the past 2 months....? If anything, its one update away. I apologize that I am not as on top with my phone information
JA: What troubleshooting have you tried?
Customer: Im not quite sure as to what that is lol
JA: Anything else you want the Mac expert to know before I connect you?
Customer: This, and I do not have my FMI installed Thank you for your time!
Submitted: 11 months ago.
Category: Mac
Expert:  tyroneboman replied 11 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

If you know your Apple id and password ***** can go to on your computer and sign in then click on find my iphone. It will show you the last location before it was powered off.

Expert:  tyroneboman replied 11 months ago.

were you able to open the on your computer?

Expert:  tyroneboman replied 10 months ago.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!