How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I can't watch videos on my mac because adobe flash is not up

Customer Question

I can't watch videos on my mac because adobe flash is not up to date. When I try to download it I get stuck when asked for a password ***** guess I have long since forgot. I think its referring to an Apple password. How can I find out what password ***** looking for?
Submitted: 9 months ago.
Category: Mac
Expert:  technicalcat replied 9 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the exact message you get asking you for a password?

Customer: replied 9 months ago.
Where did you go?
Expert:  technicalcat replied 9 months ago.

I'm right here.

What is the exact message you get asking you for a password? (Please type your reply in the box below)

Customer: replied 9 months ago.
While in the early stages of the Adobe flash player download a box with a lock in it pops up with a picture of a lock and my name requesting a password. I've tried every password *****'ve ever used. I'm stuck.
Expert:  technicalcat replied 9 months ago.

It looks like you accepted the remote offer, which would be the easiest and most effective way to fix this problem for you. However, there was a payment problem. Usually you can resolve this by using a different payment method (card). Would you like to try that so we can remotely connect? Alternatively we can continue with Q&A but it will take longer and may be more difficult.

Related Mac Questions