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Hi, yes I remember, welcome back! I can't read email addresses that you type I'm afraid, the site automatically blocks them from my view for privacy reasons.
I did try to get back to you about that, but the question timed out and I could not. I brought it up with the administrators of the site, and showed them the point of the question where you said you wanted to pay a bonus. They took it and said they would reach out to you but nothing ever became of it. I'm sorry about that.
I am willing to give it another go. The steps will be the same. Do you still have Team Viewer software installed?
Ah, I can see your email now, thank you.
If you still have Team Viewer installed fire it up and let me know the ID and password ***** we can begin.
No problem! I remember it was tough to get just right, but knowing how to do it now should make it easier.
I'm hoping the correct software and files are still on your Mac to get it to work again. Fingers crossed.
We got disconnected somehow. Let me know if you are ready to connect again, and give the ID and password ***** thanks!
Don't worry, it might work, let me try.
My mistake, I am still connected, sorry.
Back to it now.
Hi Crystal, you should be able to file now, let me know if you have any issues.
Hi Crystal, do you need any more help on this? Let me know, thanks!
Oh no, I hope she is not too sore. Hope she is being taken care of well.
I will be be available in around 4 hours, bit busy up to then. I'll reply here when I am free to help.
Best wishes to your mum.
I am available now if you want to try fix the second Mac problem.
What is the problem with it?
It might be a bit late by then, but don't worry we can schedule tomorrow.
Save your iPhone power by going to Settings > Battery > Low Power Mode.
Let me know some of what the issue is with the second Mac when you can.
If it's not too late for me I will reply, otherwise I will reply in the morning.
No problem, chat to you later.
Did you get power back? Do you want to try troubleshoot the second Mac?
Hi Crystal, let me know if you would like to troubleshoot the issue on the second Mac. Thanks, David.