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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36865
Experience:  IT Engineer for over 15 years
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Well,I have to go in couple weeks in Europe,in my country

Customer Question

Hi Pearl...well,I have to go in couple weeks in Europe,in my country and Att doesn't want to unlock my iPad 2 mini. Can you do this,please? Because is an Apple device...
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: I don't know how can I find this...
JA: Have you installed any updates recently?
Customer: No...
JA: What troubleshooting have you tried?
Customer: No one...I just want to use my tablet in my country...
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No...thank you!
Submitted: 10 months ago.
Category: Mac
Expert:  Richard replied 10 months ago.

Hi there and welcome

What is the exact lock message you see on your screen?

Customer: replied 10 months ago.
I have nothing on my screen...I want to go in vacation in my country and I want to use another prepaid card...Can you unlock my ipad 2 mini please?
Expert:  Richard replied 10 months ago.

We cannot here sorry as it is being locked by your provider.

What is the reasoning they do not unlock it for you?

And will you be taking a cell phone with prepaid?

Customer: replied 10 months ago.
Well,they told me that the device will be unlocked after 6 monhs...and yes,I will use this tablet with prepaid from my country.
Customer: replied 10 months ago.
$39 ? I can give you more if you unlock my tablet.
Expert:  Richard replied 10 months ago.

Extra money will not make a difference.

Will you also have a cell phone with you that will have internet?