How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My iphone is stuck on usb and itunes, iphone 6, i dont' want

Customer Question

my iphone is stuck on usb and itunes
JA: What's the make/model of your device? How old is it?
Customer: iphone 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i dont' want to lose my photos
JA: Anything else you want the phone expert to know before I connect you?
Customer: i was trying to download new ios and phone shut off and then that resulted
Submitted: 9 months ago.
Category: Mac
Expert:  Ashik replied 9 months ago.

Hi and Welcome. My Name is***** look forward to assisting you today with your question.

That screen indicates that the firmware/software of your iPhone is corrupted.

First hold down Home and Power button until it shows the Apple logo and then let it boot. If it is not working, then your only option is to force-restore the iPhone to factory settings through iTunes application (from computer) by putting it to DFU (Device Firmware Upgrade) mode or recovery, which will erase everything from it. This is your only option to get it back to working again. Do you want to do this ?

Customer: replied 9 months ago.
i need my pictures
Expert:  Ashik replied 9 months ago.

If it is not opening after holding down Home and Power button, then there is no way to fix it without restoring the iPhone. I wish I could give you a better answer, but this is your only option to get it back to working again.

Your only hope is iCloud backup. If you had the iPhone backed up to iCloud prior to this issue, then you will be able to restore your pictures.

Expert:  Ashik replied 9 months ago.

Would you like me to send you instructions to restore it to working condition ?

Customer: replied 9 months ago.
I got it working....not cool to just go the easy route and say restore and lose everything and charge for it!
Expert:  Ashik replied 9 months ago.

Glad you got it worked.