How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18113
Experience:  Over 16 years of computer experience, CISCO certified
30970729
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

I'm trying to order a photobook but iphoto crash during the

Customer Question

Hi, i'm trying to order a photobook but iphoto crash during the upload process
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Sierra ver. 10.12
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: I tryed to reboot and also to start in secure mode but the problem was not solved. It is the first time i have this kind of problem , i have ordered many other books
JA: Anything else you want the Mac expert to know before I connect you?
Customer: No thanks
Submitted: 12 months ago.
Category: Mac
Expert:  Pete replied 12 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 12 months ago.

First, try booting the Mac into safe mode (hold Shift when starting up), then restart and boot into normal mode and try again.

Booting into safe mode first will run a number of checks and repairs which should fix the problem for you.

Let me know if that works?

Pete.

--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
--------------------