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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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2 year old MacBook keyboard will not work. I have tried

Customer Question

2 year old MacBook keyboard will not work. I have tried restarting, etc but can only access through an external USB keyboard
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: 2 year old OS 10.8
JA: Have you installed any updates recently?
Customer: No
JA: What troubleshooting have you tried?
Customer: Tried resetting PRAM, Utility Disk HD repair
JA: Anything else you want the Mac expert to know before I connect you?
Customer: that's about it
Submitted: 10 months ago.
Category: Mac
Expert:  Bhavik Joshi replied 10 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 10 months ago.

All the keys are not working ? Do you see any light on your keyboard ?

Expert:  Bhavik Joshi replied 10 months ago.

Also check the battery of your keyboard. May be issue is in the battery of it.

Expert:  Mike replied 10 months ago.

There is no battery in a MacBook keyboard and the internal laptop battery should not be removed. Go to the Apple Logo to About this Mac then More Info or System Report select USB on the left then on the right do you see your internal keyboard listed? It will be named Apple Internal Keyboard / Trackpad:

Expert:  Mike replied 10 months ago.

Do you see Apple Internal Keyboard / Trackpad listed in System Report?

Expert:  Mike replied 10 months ago.

Do you still need help with this?

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