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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an old 2007 iMac that has a document I need. I

Customer Question

I have an old 2007 iMac that has a document I need. I haven't used that computer in a long time. The arrow is frozen in upper left hand corner. My Magic Mouse doesn't seem connected although my keyboard is.
JA: How much experience do you have with this particular machine?
Customer: Pretty much I wou Led say
JA: Have you installed any updates recently?
Customer: when I logged on ther was a message that said undated installed successfully
JA: What troubleshooting have you tried?
Customer: Updates installed successfully
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I installed new batteries in Magic Mouse. Can't really do anything like go to system preferences with the arrow frozen
Submitted: 9 months ago.
Category: Mac
Expert:  Ashik replied 9 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That usually happens if there is any issue with the mouse. Do you have a USB mouse there ?

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