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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37650
Experience:  IT Engineer for over 15 years
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FAcetime doesn't work on my iphone 6S plus. IOS 10.0.2. It

Customer Question

FAcetime doesn't work on my iphone 6S plus
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: IOS 10.0.2
JA: Have you installed any updates recently?
Customer: Yes It doesn;t work only on cellular
JA: What troubleshooting have you tried?
Customer: unlocked h2o wireless
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I have just tried hard reboot few times
Submitted: 11 months ago.
Category: Mac
Expert:  Richard replied 11 months ago.

Hi there and welcome

What exactly happens when you try to use Facetime?

Customer: replied 11 months ago.
It says Facetime failed
Expert:  Richard replied 11 months ago.


Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo then release.

Let the phone restart and tell me if it then works please.

Customer: replied 11 months ago.
Already done that twice but in vain
Expert:  Richard replied 11 months ago.

ok, can you go to settings, general, reset, reset all settings

Once done, repeat the instructions we just did and tell me if it then works please