Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

None of my applications will open. Yosemite, A couple weeks

Customer Question
None of my applications will...
None of my applications will open.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Yosemite
JA: Have you installed any updates recently?
Customer: A couple weeks ago, and it has wanted me to since but it doesn't work because it says my hard disk doesn't have enough space.
JA: What troubleshooting have you tried?
Customer: I have tried deleting some things, but what I need to do is to get an external hard drive and move my photos over, however, in the meantime, nothing is opening.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: My iTunes also gets an error message every time I boot up - I'm not even trying to open it and the error message just pops up.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
10/20/2016
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,321
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This usually happens if the system files are corrupted or if there is any issue with the hard drive partition. We can run Disk Utility and see if it works or not. Turn off your Mac by holding down Power button for 10 seconds. Then turn it back on and immediately hold down Command and R keys at same time for 20 seconds and this will boot your Mac to the Mac OS X Utilities screen. From there, click Disk Utility. Select your hard disk at left column(Macintosh HD or hard disk name). Then click Verify Disk (under First Aid). If asked to repair, click Repair Disk. Then click Repair Permission.

Then restart from Apple menu. If that didn't work, then turn it off. Turn it back on and immediately hold down Command, Option, P and R keys at the same time for 5 seconds, then release the keys and immediately hold down Shift key for 20 seconds. Does it boot into desktop and are you able to open apps now ?

Please let me know if that didn't work, so we can continue troubleshooting.

Ask Your Own Mac Question
Customer reply replied 1 year ago
Thank you. Before I do try this, will any of these steps cause me to lose any files in the process? In particular, I'm concerned about my photos.
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

The above steps will not delete any files from your Mac. But if the system files are really corrupted, then it may make the Mac not to boot again until we reinstall the OS X. So it is better to backup all your important files an external hard drive before do any troubleshooting

Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

You don't need to have any application to open to actually backup your files. In Finder, go to Home folder and open Pictures folder. You will see your iPhoto or Photos Library there. Copy it to your external hard drive.

Also back up your iTunes Library same way (from Home folder).

Ask Your Own Mac Question
Customer reply replied 1 year ago
Thank you. It is freezing during file backup (pinwheel). Any tips for keeping this from happening?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

If it is freezing frequently, then it is possible that the hard drive is failing. You should keep trying to backup your files ASAP. Don't restart your Mac until you backup all your files. Backup small files like documents and stuffs first, then backup large files like iPhoto Library or iTunes Library.

And do not try the previous troubleshooting steps until you backup all your files

Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

If it is not allowing to backup the entire library at a time, then lets try to backup the photos individually. Go to your Pictures folder. Then right click or control click on your iPhoto or Photos Library and select Show Package Contents. This will open the contents in Finder. You will see Masters or Originals folder there. This folder contains all your photos. Open this folder and you will see multiple folders with years.

Backup one folder at a time in there. This may allow you to backup without giving much stress on hard disk

Ask Your Own Mac Question
Customer reply replied 1 year ago
Hi Ashik, I was able to get about 400 photos backed up to an external drive and now it won't even let me login. It just sits there frozen every time I try. What should I try now?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Hi there, Sorry for the delayed response. Had to go offline since it was very late in here. Can you try the suggestions I sent you ?

Ask Your Own Mac Question
Customer reply replied 1 year ago
Hi Ashik, I am trying your first set of instructions. I am in the Disk Utility and have selected "Verify Disk". It does not ask me to repair it, but it just listed a number of things in the large box in the middle of the screen. Does it usually take a while before it asks to repair? Or does this mean I don't need to repair? I'm not sure what it is doing, if anything.
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Hi there.

Yes, it may take a while to scan the hard drive and if Repair is needed, it will ask you to repair it

Ask Your Own Mac Question
Customer reply replied 1 year ago
Ok, so I should just wait and see what it does? Will a message pop up and ask me to repair it, and if no repairs are needed, will it give me other instructions?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

If you see the Verify Disk button lit up again, that means it is finished. Also, when it is finishes, you will not see any progress bar. So it is probably finished. So restart and try the other steps

Ask Your Own Mac Question
Customer reply replied 1 year ago
Ok, I had to do all the steps you mentioned in your first message to me, and now it seems I'm back in on the desktop, but I'm afraid to do anything. What should I do first? My first priority is to back up my files and then delete them to free up disk space, but I'm worried that activity will make it crash again. What do you recommend?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Go ahead and try to backup all your files. Once you backup your files, we can do the troubleshooting without any worries

Ask Your Own Mac Question
Customer reply replied 1 year ago
Ok, now it's not seeing my flash drive that I want to use for my backups. Any suggestions?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

Teyit in another USB port. If that didn't work then restart normally

Ask Your Own Mac Question
Customer reply replied 1 year ago
Ok, it's working now, but I am noticing a few files that are gone. Is there anyway to retrieve those, or to even know which ones are missing?
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

No easy way. Can you try to backup entire library ow ?

Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 1 year ago

It seems my answer didn't post here. So I'm posting again.

Running Disk Utility won't delete anything. You can search the missing files on Spotlight (search at top right). Also, check the Trash for the missing files.

Also, go to Pictures folder and then backup your entire iPhoto Library now to external hard drive or flash drive. Let me know once your important files are backed up, so we can do further troubleshooting.

Ask Your Own Mac Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,321
11,321 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I was playing around with iphoto, and I accidentally
I was playing around with iphoto, and I accidentally "replaced" the iphoto library with a new iphoto library (I'm not sure when/how we ended up with 2 separate libraries). In in event, after saying "y… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
My iPhoto pictures asked to be updated, so I did so, but now
My iPhoto pictures asked to be updated, so I did so, but now most do not show up on the version of iPhoto I have. … read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
Can't open iPhoto, it keeps telling me to close and then
can't open iPhoto, it keeps telling me to close and then reopen, over and over again … read more
Ashik
Ashik
Mac Technician
11,321 satisfied customers
I can't download my photos on iPhoto. It's been updating for
I can't download my photos on iPhoto. It's been updating for several hours! … read more
Ashik
Ashik
Mac Technician
11,321 satisfied customers
I just transferred a lot of photos in iPhoto in the section
Thanks. I just transferred a lot of photos in iPhoto in the section that retains 12 months of photos, from that album to a new one where hopefully they wouldn't reach 12 months and disappear. Then I c… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I used to have a iPhoto library on my mac. When I was trying
I used to have a iPhoto library on my mac. When I was trying to copy something to my harddrive one day, all my events from this library got merged and was no longer sorted. Since then, I was trying ha… read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
Need some help with iphoto. Sierra. Following directions on
following directions on how to download from iphone to mac. What I really need is an appointment with one of your tech support geniuses. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,979 satisfied customers
I can not import jpeg photos from my phone into iphoto or
I can not import jpeg photos from my phone into iphoto or pictures … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
I am using an iMac with OS 10.9.5 and iPhoto v 8.1.2 from
I am using an iMac with OS 10.9.5 and iPhoto v 8.1.2 from iPhoto 9. When I try to back up my iphone or transfer photos, it locks up. I can see frames on the monitor, but I can wait for days, and they … read more
Ashik
Ashik
Mac Technician
11,321 satisfied customers
I need help downloading iPhotos to Mac Mini Photos. I have
I need help downloading iPhotos to Mac Mini Photos … read more
Ashik
Ashik
Mac Technician
11,321 satisfied customers
Iphoto wont take my pictures. It says its a time machine
too frustrated ive used it on all mt laptops with no problem. This is an iMac … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I'm trying to order a photo book from iphoto. I'm in Spain,
Hi! I'm trying to order a photo book from iphoto. I'm in Spain, but the only shipping address allowed is in Australia... and Australia apple store... no way to change it. What can I do? Thanks a milli… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
IPhoto shows 'corrupt' and cannot be opened and gives me the
iPhoto shows 'corrupt' and cannot be opened and gives me the 'close' message. None of my photo on there can be opened. Help me. … read more
Ashik
Ashik
Mac Technician
11,321 satisfied customers
I deleted my original copy of Iphoto. I have tried to
I deleted my original copy of Iphoto. I have tried to download updates but they keep looking for original program I have Mac OS X Lion 10.5.7 Where can I download a copy of the original software… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,468 satisfied customers
I attempted to order photographic prints using the iPhoto
I attempted to order photographic prints using the iPhoto service. Both attempts made (after entering endless information) failed. Is this service no longer available? … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
Iphoto on my MacBook Air will not download all of the
iphoto on my MacBook Air will not download all of the pictures on my iphone. It skipped several. This seems to be a new problem … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
Pp, don't want to close iPhoto library - I want to open
don't want to close iPhoto library - I want to open iPhoto and can't even shut down computer or get closing IPhoto off screen … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Unable to write to library iPhoto library, iPhoto is on my
Tried to go into Disk utility and option command hold to repair iPhoto no luck … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x