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Josh, Mac Support
Category: Mac
Satisfied Customers: 19413
Experience:  5 years as Network Admin, 10+ years of IT support
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When I connect my Iphone to my Mac to attempt to upload

Customer Question

When I connect my Iphone to my Mac to attempt to upload pictures, I get a message saying that the Iphone is locked and pictures can't be uploaded. The phone isn't locked. What can I do to get my pictures to upload?
Submitted: 10 months ago.
Category: Mac
Expert:  Josh replied 10 months ago.

Hi Kim,

When that happens, make sure your iPhone is showing the home screen so that you can see all of the apps. Does it work now when it shows the home screen?