How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37598
Experience:  IT Engineer for over 15 years
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

My iphone 6.0 has is frozen. I tried to shut it off, even

Customer Question

My iphone 6.0 has is frozen. I tried to shut it off, even holding both buttons but nothing. it lights up when a call is coming in or a text but the screen is frozen on my home screen. What can I do.
Submitted: 11 months ago.
Category: Mac
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you connect it to your computer and then hold the home and power buttons for about 10 seconds until you see the Apple Logo then release.

Then disconnect it from the computer and tell me if it now functions correctly please.