How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

My daughter spilled a glass of water by my mac book pro and

Customer Question

my daughter spilled a glass of water by my mac book pro and we didn't notice it for a while. Im pretty sure some water got in side. It wasn't soaked but wet enough. I took off the back cover to let it dry out and now nothing. the battery isn't even charging. Is there a reset somewhere? or a safety for these types of issues.
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: It's a 2012 I think and the new update
JA: Have you installed any updates recently?
Customer: not the macOS Sierra. I only use it for picture storage and Quick Books so not often
JA: What troubleshooting have you tried?
Customer: none. I can't even get power to it
JA: Anything else you want the Mac expert to know before I connect you?
Customer: won't charge. tried all the things i found on line and still can't get it to start up
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 10 months ago.

No water is a very bad thing there is no magic fix. You need to take it in for repair before it gets worse.

Related Mac Questions