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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have apple ipad mini, in error I erased all content and

Customer Question

I have apple ipad mini, in error I erased all content and settings including my wedding anniversary pictures.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: i have not clue, not to bright when it comes to computers
JA: Have you installed any updates recently?
Customer: not sure, to frustrated.
JA: What troubleshooting have you tried?
Customer: non that i'm aware off.
JA: Anything else you want the Mac expert to know before I connect you?
Customer: help me please
Submitted: 11 months ago.
Category: Mac
Expert:  Louie replied 11 months ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, do you happen to know your iCloud account?

Customer: replied 11 months ago.
I so confused I have no clue
Customer: replied 11 months ago.
Pictures were not backed up
Expert:  Louie replied 11 months ago.

Previously, were you able to download any apps? This would help determine if you have an Apple account. If yes, the same email address used would most likely be the same user name required by the iCloud.