How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 10918
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

How do i get rid of a virus

Customer Question

how do i get rid of a virus
Submitted: 10 months ago.
Category: Mac
Expert:  Ashik replied 10 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Is your Safari browser infected with virus message ?

Expert:  Ashik replied 10 months ago.

There are no viruses for iPads. Is your Safari/browser app showing a virus message ? If so, then that is a SCAM. Follow the steps below to remove that message.

Press and hold down the Power button and Home button at the same time for 10 seconds or until it shows the Apple logo. When you see the Apple logo, release the buttons and let your iPad boot.

Then without opening Safari, open Settings app, select Safari. Tap Clear History and Website data button. Press home button to close that screen. That should remove the virus message. You can now open Safari without getting that message.

(If you see this on any other app, then just turn on Airplane mode from Settings. Then open that app and close that page)

If you have any questions or would like any additional information, please don't hesitate to ask.