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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Trying to get my time capsule to see my new airport express,

Customer Question

Trying to get my time capsule to see my new airport express
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: Windows 10 I have the utility installed
JA: Have you installed any updates recently?
Customer: Just the updates that run from the time capsule
JA: What troubleshooting have you tried?
Customer: I have been searching for the procedures shown on various video tutorials. No luck
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I enabled the guest network through the time capsule. I can see the express device but cannot configure it
Submitted: 10 months ago.
Category: Mac
Expert:  Mike replied 10 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 10 months ago.

I suggest you reset the Airport Express and start over.

Expert:  Mike replied 10 months ago.

I can help you by remote did you see that?

Expert:  Mike replied 10 months ago.

Do you still need help?

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